Terms & Conditions

ITEM DESCRIPTIONS Please be aware a proportion of the items sold by Billy Hunt are antique, vintage and as thus are used, in some cases having been restored and/or altered and are NOT sold as new. Items may therefore carry minor flaws such as small scratches, marks and show signs of general wear and tear. Whilst we ensure that most flaws are photographed and/or described as accurately as possible, we never intend to mislead customers intentionally, please remember descriptions are formulated in our opinion and are therefore subjective. Again, we strive to provide accurately the origin, age, provenance and condition of items but in some cases this may be an opinion and not a fact. The absence of any description pertaining to condition does not imply that the item is free from any flaws or restoration. If you have any concerns or queries regarding an item please contact us and we will be happy to help.

You are invited to view any of our items by appointment, please call 01283 617377.

BEFORE YOU ORDER Please check your order to ensure accuracy of the sizes, finishes and colours. It is very important to make note of dimensions of the item/s you are purchasing to check that they will fit into the intended location. If the item does not fit on the day of delivery, please note that the courier will not take it away on the day and you will need to organise return of the piece and pay for the delivery and return.

The Billy Hunt website endeavors to provide you with an accurate representation of finishes, colours and textures of items, however due to changes in lighting and a wide variety of resolution qualities on different computer and handheld device screens, some variation is possible. If you are concerned with having a 100% colour match then we recommend you visit and view the item/s. With wood being a natural product, it is subject to movement if exposed to extreme temperature changes. Metal and leather items are affected by everyday contact, substances and air temperatures - normally this means items will, over time, change colour and gain a far more interesting patina.

VIEWING BY APPOINTMENT You are welcome to visit Billy Hunt and view items by appointment only, please contact us on 01283 617377 or email us on martina@billyhunt.co.uk to arrange a day and time.

PAYMENT METHODS & MAKING AN OFFER Payments can be made securely via our website, over the phone where we accept all major credit/debit cards. We also accept payment by bank transfer.

If you would like to contact us with regards to making an offer for an item, please call or email us. Please note that once an offer is accepted payment will be required by means of immediate bank transfer or with a credit/debit card over the phone, thus ensuring the item is yours.

DELIVERY All deliveries within mainland England and Wales are made by a single person service based on items being delivered to a ground floor location. The price of deliveries within mainland England and Wales are included within the overall price of pieces. Deliveries to Scotland and any of the British Isles will incur additional fees and a quote will be provided on request. Any items requiring delivery to locations not at ground level will be quoted for on an individual basis and on request. If there are any restrictions at your location you must advise us of this at point of order, if a delivery cannot be made due to certain restrictions, the item will be returned to us and you will be required to pay for a second delivery to be made.

EXPECTED DELIVERY TIME On average we anticipate items will be delivered within 15 working days, if not sooner - we will always do everything we can to ensure timely delivery. Please note that these are estimates, not guarantees, however we will liaise with you to keep you informed of when an item has been dispatched. Please allow a little longer for delivery to more remote areas within Wales, Cornwall and Scotland. Delivery timing can also take longer during certain times of the year.

For any international deliveries we will advise on timings once arrangements have been made with international shippers.

STORAGE OF GOODS We are happy to store items for free and at our discretion for items which have been fully paid for.

After a period of 26 weeks following purchase, items will be sold to cover storage costs, with no refund/credit given, unless contact has been made to extend storage or arrange delivery/collection.

Items will not be eligible for return and refund if they have been stored for more than 28 days prior to delivery.

DAMAGED ITEMS If an item is damaged during shipment, please take photos and contact us immediately on receipt of the item so we can rectify the situation as quickly as possible.

REFUNDS & RETURNS If, in the unlikely event you decide to return an item we will happily refund you the purchase price minus the cost of delivery providing we are notified in writing within 14 days of receipt of the item. When returning an item please ensure it is appropriately wrapped/packed and adequately insured. Please note that if you are returning an item the cost of the delivery/postage is your responsibility and we would recommend that you obtain proof of posting. A refund will only be issued on receipt of the returned item.

Items purchased via a 3rd party site, not directly via Billy Hunt will need to be returned via the 3rd party, not directly.

EMAIL & PRIVACY STATEMENT In this age of modern information technology and communication which allows us all to work freely on an international level, we believe that respecting customer information is vital. Protecting your privacy and your personal data is important to the way we, at Billy Hunt, work whether that be on or off-line.

 

PRIVACY POLICY

 

Billy Hunt (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites.

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.billyhunt.co.uk or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.

I. CONSENT

By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.

II. INFORMATION WE COLLECT

We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.

In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.

III. HOW WE USE AND SHARE INFORMATION

Personal Information:

In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.

However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.

In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.

IV. HOW WE PROTECT INFORMATION

We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.

V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

VI. SHOPIFY

Our Service is hosted by Shopify Inc. (“Shopify”). Shopify provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through Shopify’s data storage, databases and the general Shopify application. By using the Service, you consent to Shopify’s collection, disclosure, storage, and use of your Personal Information in accordance with Shopify’s privacy policy available at https://www.shopify.com/legal/privacy.

VII. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VIII. AGE OF CONSENT

By using the Service, you represent that you are at least 18 years of age.

IX. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.

X. MERGER OR ACQUISITION

In the event we (or Shopify) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Shopify’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used.

XI. EMAIL COMMUNICATIONS & OPTING OUT

We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.

XII. CONTACT US & WITHDRAWING CONSENT

If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to martina@billyhunt.co.uk.

Last Updated: This Privacy Policy was last updated on 28th July 2025.